Case Study: MEP Health achieves HIPAA-compliant, flexible cloud communications with RingCentral

MEP Health Finds Flexibility and HIPAA Compliance with RingCentral

MEP Health is a practitioner-owned emergency and outpatient care partner that treats more than 500,000 patients annually and employs about 275 staff across Connecticut, Maryland, and Massachusetts. Facing an aging on-premise phone system, reliance on multiple third-party vendors, and strict HIPAA requirements for protecting PHI, the organization needed a communications solution that preserved functionality while ensuring regulatory compliance.

MEP Health adopted RingCentral Office and enrolled in RingCentral’s HIPAA BAA program, gaining a centrally managed, cloud-based platform with HD video meetings, conferencing, faxing, softphone and mobile apps. The move eliminated third-party services, simplified IT administration (including remote management), ensured PHI safeguards and compliance, and kept employees productive and connected—providing both operational flexibility and peace of mind.

MEP Health

Daniel Stasulli

VP of Technology