Case Study: Meals on Wheels South Australia cuts telecom costs by 30% with RingCentral Unified Communications

Meals on Wheels South Australia cuts telecommunications costs by 30% with RingCentral

Meals on Wheels South Australia (MoWSA) faced a significant communications challenge. Its 84 branches operated on standalone phone lines and paper-based fax systems, creating high costs and a disconnect between branch and head office hours. The not-for-profit, with many non-tech-savvy volunteers, needed a unified system to streamline operations and maintain its critical client welfare checks. They partnered with RingCentral to implement its RingEX cloud-based unified communications platform.

RingCentral's solution replaced legacy phone lines and faxes across all branches, using existing internet connections and analog telephone adapters for faxes. The deployment was staged for a smooth cutover. This move eliminated costly dedicated lines and provided a centralized platform with flexible softphone and mobile app options. As a result, MoWSA reduced its annual telecommunications costs by 30%, improved call handling between offices, and gained detailed reporting on call trends. RingCentral also enabled support for flexible working and set the stage for future CRM integration.

Meals on Wheels South Australia (MoWSA)