Case Study: Mastech Digital achieves global compliance and improved call reliability with RingCentral

Mastech Digital Cuts Telecom Costs by More Than 50% with Global RingEX

Mastech Digital, a global IT services company with teams in the US, India, Canada, and Europe, needed to replace fragmented legacy communications systems that were creating compliance issues in India, manual provisioning delays, and poor call quality. The company turned to RingCentral’s RingEX and AI Virtual Assistant (AVA) to support its complex international communications and regulatory requirements.

RingCentral implemented a unified cloud communications environment with RingEX, AVA, and App Gallery integrations, consolidating tools and automating workflows across regions. The results included 50% lower telecom costs for India operations, 30% fewer dropped calls, 75% hardware cost savings, and an estimated 20% boost in team productivity.

Mastech Digital

Philippe Bourdon

CIO and CISO