Case Study: Syngenius (Managed IT Provider) achieves streamlined client operations and reduced tech costs with RingCentral

Managed IT Provider Syngenius Uses RingCentral to Improve its Clients’ Operations and Reduce Their Tech Costs

Syngenius is a Pennsylvania–based managed IT provider founded in 2003 that has grown by word of mouth on a promise of reliable, responsive service (they guarantee live-reach or an average 11-minute callback during business hours). One client—a large medical-billing firm with many remote agents—was struggling with a fragmented communications stack and no meaningful call reporting or performance insights, so Syngenius was tasked with finding a consolidated, cost-effective telephony and UC solution.

Syngenius chose RingCentral and worked with RingCentral’s Professional Services team to implement a unified platform for phone, messaging, video, fax, and SMS. The solution delivered automated reporting, live call monitoring/whisper, and a mobile-friendly experience used for training and remote onboarding. Clients across sectors (from camps to shelters to the medical-billing firm) gained operational improvements and easier management, and consolidation of services cut communications costs by thousands of dollars while simplifying ongoing client onboarding.

Syngenius

Sabrina Bitting

Director of Client Operations