Case Study: Lyft achieves 15% operational efficiency gain with RingCentral

Lyft Drives Forward with RingCentral

Lyft, a San Francisco–based peer-to-peer ridesharing service, needed a scalable way to manage driver screening, onboarding, and customer calls. With a decentralized team relying on personal cell phones, Lyft faced missed calls, no on-the-fly routing or visibility into who was available, and growing pains as the local ridesharing model expanded.

Lyft piloted RingCentral and adopted its cloud phone system—no IT setup, business numbers accessible from any device, and complete call management including desk numbers forwarded to mobile phones. After expanding adoption to more than 80% of call staff, Lyft saw operations improve by over 15%, faster scheduling and lead management, and a low, scalable monthly cost (under $200 for five users) that made broader rollout feasible.

Lyft

Adam Fishman

Director of Growth and Operations