Case Study: Lovisa achieves secure global telephony with RingCentral

Lovisa deploys secure global telephony to 42 countries in 4 weeks with RingCentral

Lovisa, a fast-growing global fashion jewelry retailer, faced significant business risks due to an unreliable and insecure global telephony system. Their previous managed VoIP solution caused frequent call dropouts, forcing stores to rely on WhatsApp and email for communication. To support its 24/7 operations and global expansion, Lovisa needed a secure, reliable, and cloud-based replacement and chose RingCentral's RingEX unified communications platform.

RingCentral deployed its solution to Lovisa's offices and stores across 42 countries in just four weeks. The implementation provided a secure and feature-rich telephony system with call queuing and reporting. This resulted in greater visibility into call center operations, dramatically improved IT support performance, and the elimination of previous complaints. The new platform from RingCentral is now a cost-neutral, rock-solid foundation ready to support Lovisa's continued global growth and future innovation.

Lovisa