Case Study: Liberty Behavioral Management achieves rapid telehealth transition and HIPAA-compliant remote care with RingCentral

Liberty Behavioral Management Group Transitions to Telehealth with HITRUST CSF Certified RingCentral

Liberty Behavioral Management Group, a New York–based provider of inpatient and outpatient behavioral-health services, needed to move staff and patient care to remote and telehealth models almost overnight during COVID-19. With legacy telephony that left clinics with only a few physical lines for dozens of staff, they faced busy signals, inability to log calls for billing/audits, and strict HIPAA/privacy requirements.

Liberty adopted HITRUST CSF–certified RingCentral using a three‑month trial, getting licenses and deployment within 24 hours and simple user training. The cloud solution scaled capacity, protected patient privacy, provided device-agnostic remote access and call logging, and to date has supported 196,056 calls (over 1,151,005 minutes) across 159 users—enabling telehealth rollout, better productivity tracking, and plans to expand remote services.

Liberty Behavioral Management

Chris Smith

Chief Technology Officer