Case Study: Level 10 achieves reliable, scalable cloud communications and seamless remote connectivity with RingCentral

Level 10 Finds Reliability and Ease of Communications with RingCentral

Level 10 is an IT services provider for the retail sector (hardware procurement, software development, asset management, maintenance and in-store technician support) with about 120 employees across offices in Illinois, Connecticut, Washington, Florida and Minnesota. They struggled with an aging PBX supported by multiple providers, frequent downtime, slow maintenance response and even loss of voicemails during backups, which made communications unreliable and hindered operations.

Level 10 migrated to the RingCentral cloud phone system, using pre-configured phones plus RingCentral Softphone and mobile apps. The move delivered immediate scalability and plug-and-play setup, individual fax numbers and business SMS, unified call logs, and better remote-worker integration—resulting in more reliable communications, faster provisioning, improved customer support insights and smoother operations.

Level 10

Tony Simek

IT Director