Case Study: Level 10 achieves reliable, scalable communications with RingCentral

Level 10 eliminates PBX downtime and supports 120 employees with RingCentral

Level 10, a high-tech company providing IT support and services for retail businesses, faced significant challenges with an unreliable, multi-provider PBX system that caused extensive downtime and poor support for its dispersed workforce. Seeking a robust and reliable phone system, the company turned to RingCentral for its cloud communications solution.

By implementing RingCentral's business cloud phone system, Level 10 gained a scalable, all-inclusive platform featuring pre-configured phones, softphone capabilities, and a mobile app. This solution eliminated downtime, simplified onboarding for remote employees, and provided valuable features like electronic faxing and call logs. The results included improved customer support and sales operations, with RingCentral enabling seamless communication that makes remote workers feel connected as if in the same office.

Level 10