Case Study: Legal Aid ACT enables flexible remote work with RingCentral

Legal Aid ACT handles 25,000 helpline calls a year with RingCentral

Legal Aid ACT, an independent statutory authority providing legal aid services to vulnerable Australians, faced a challenge with its outdated, on-premise telephony system. The legacy system lacked integration, reporting, and mobility, which was misaligned with their cloud-first IT strategy. They partnered with RingCentral to implement its RingEX cloud-based unified communications solution to modernize their primary communication channel.

RingCentral's solution provided Legal Aid ACT with a flexible, mobile-enabled platform that seamlessly supports remote work and integrates with Microsoft Teams. The implementation resulted in a more connected and engaged workforce, giving staff the freedom to work from anywhere while maintaining full phone functionality. RingCentral also provided essential visibility and reporting on calls. This established a platform for future growth and innovation, supporting the organization's expansion and diversification of services.

Legal Aid ACT