Case Study: a leading UK self-storage company reduces admin work by 80% with RingCentral RingCX and AI Conversation Expert

Leading UK Self-storage Company cuts after-call work by 80% with RingCentral

A leading UK self-storage company was struggling with a fragmented communication infrastructure that relied on three separate manual systems and an aging legacy platform. This setup caused operational blindness for management, who lacked real-time data, and created a significant administrative burden for its 170 agents, who spent 15-20 minutes on after-call work for every customer interaction. The company turned to RingCentral and its RingCX solution to address these inefficiencies.

By implementing RingCentral's RingCX and AI Conversation Expert (ACE), the company automated its key processes. The solution slashed after-call work by 80%, reducing it from 20 minutes to just 3-5 minutes per call. RingCentral's technology also contributed to a 50% drop in the call-abandonment rate and provided real-time sentiment analysis, giving management unprecedented clarity into the entire customer service journey and accelerating lead conversions.