Case Study: ProTech Services Group improves agent productivity with RingCentral

Leading IT Provider ProTech Increases Agent Productivity by 5% with RingCentral

ProTech Services Group, one of the largest IT solution providers in Memphis, was struggling with a feature-poor on-prem phone system that was slowing operations across its network operations, support desk, and field service teams. The company wanted a cloud-based communications platform that could centralize calls from the office and the field while improving its 24/7 client support experience, and it chose RingCentral.

RingCentral implemented a cloud telephony solution for ProTech Services Group, helping unify communications and simplify setup and management. The results included significant operational improvements, integration with Microsoft Teams for added efficiency, and a 5% increase in agent productivity, enabling RingCentral to better support ProTech’s internal teams and clients.

ProTech Services Group

Chris Bradley

Chief Information Officer