Case Study: Cole, Scott & Kissane, P.A. achieves outage-free, modern cloud communications with RingCentral

Law Firm with Multiple Locations and Over 1,000 Employees Replaces Legacy On-Premises Phone System with Modern RingCentral Cloud Communications Solution

Cole, Scott & Kissane is a Florida law firm founded in 1997 with 12 locations and more than 1,100 employees. The firm’s legacy on‑premises phone system reached capacity and caused frequent outages, dropped calls and administrative headaches, and a prior cloud attempt failed to deliver the reliability and features the firm needed. Leadership wanted a modern cloud solution to avoid large capital costs and reduce maintenance overhead.

The firm migrated to RingCentral MVP, gaining an outage‑free phone system, call logs and transcription that speed case work and billing, and mobile/softphone capabilities that keep attorneys reachable without sharing personal numbers. IT can provision new offices quickly, and the firm plans to expand into RingCentral Meetings for large webinars, improving service delivery and operational agility.

Cole, Scott & Kissane, P.A.

Jason Thomas

Chief Information Officer Cole