Case Study: The Doctor achieves 67% lower telecom costs and faster patient response with RingCentral

LA’s go-to for modern primary care, The Doctor, slashes costs by 67% while boosting efficiency by 30%

The Doctor, a concierge primary care practice based in West Hollywood, CA, was struggling with a fragmented communications stack that created operational friction, missed patient inquiries, and rising telecom costs as the team expanded across locations and time zones. The practice needed a more unified way to manage patient messages, calls, and internal coordination, and turned to RingCentral, using RingEX, RingCX, and AI Quality Management.

RingCentral implemented a centralized, AI-powered communications environment that brought all patient touchpoints into one workspace. The results included a 67% reduction in telecom expenses, a 25% decrease in average call-handle time, and fewer than one abandoned call per day, down from 13, while also giving The Doctor 100% visibility into patient interactions and a scalable foundation for growth.

The Doctor

Max Tselevich

Founder and CEO