Case Study: C&S Wholesale Grocers achieves mobile, unified communications and improved customer engagement with RingCentral

Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions

C&S Wholesale Grocers, the largest wholesale grocery supplier in the U.S. with more than 45 locations and over 5,000 employees, faced fragmented legacy on-premises communications after multiple acquisitions. The company needed a unified, mobile-first solution to support a growing remote and distributed workforce, improve employee collaboration, integrate with other cloud apps, and give IT better administrative oversight.

C&S deployed RingCentral’s cloud communications platform—covering messaging, calling, video meetings, conferencing, and contact center—across its workforce, leveraging role-based access, a real-time monitoring dashboard, and an open platform with thousands of integrations and APIs. The rollout simplified IT management, enabled secure mobile collaboration across states, and improved customer engagement while positioning C&S for future growth.

C&S Wholesale Grocers

George Dramalis

Chief Information Officer