Case Study: Lakeview Professional Services cuts $2,300/month and modernizes phone system with RingCentral

Lakeview Professional Services Demolishes its On-Premise PBX

Lakeview Professional Services is a family-owned HR, accounting, consulting, and safety firm founded in 1975 with 130 employees across six offices and remote crews in CA, NV, and AZ. The company was struggling with an aging Nortel PBX from the 1990s that required costly external servicing, failing voicemail hardware, and expensive MCK units to connect remote sites, creating high monthly costs and unreliable telephony.

Lakeview migrated to RingCentral’s cloud phone system, transferring numbers and quickly onboarding dispersed staff. The unified system—featuring Auto-Receptionist and direct lines—streamlined communications, increased reliability, and reduced maintenance, cutting monthly costs by about $2,300 while eliminating the old PBX headaches.

Lakeview Professional Services, Inc.

Jerry Crowther

Vice President