Case Study: Keller Interiors cuts call wait times by 87% with RingCentral AI Receptionist

Keller Interiors cuts call wait times by 87% with RingCentral

Keller Interiors, a national flooring installation partner for Lowe's, faced significant operational challenges due to manual call routing. As their call volume grew, a single inbound number created bottlenecks, leading to misrouted calls, long wait times, and customer frustration. This manual system strained staff and risked their service reputation.

By implementing RingCentral's AI Receptionist (AIR) with RingEX, Keller Interiors automated their call handling. The AI solution answers all calls and routes them based on location and inquiry type to the correct regional hub. This deployment by RingCentral reduced call-wait times by 87%, from 12 minutes to 90 seconds, and increased customer satisfaction scores by three points within four months.

Keller Interiors