Case Study: Upland Kapost achieves reliable, scalable communications and eliminates dropped calls with RingCentral

Kapost Stabilizes its Communications with RingCentral

Kapost, a Boulder-based content marketing software company with about 50 employees that helps enterprise brands like Lenovo, AT&T and VMware manage and scale content, was struggling with an unreliable phone system. As the company grew and added global customers, calls were frequently dropped, international conferencing was inconsistent, and staff wasted time troubleshooting what turned out to be a service-provider issue rather than their network.

Kapost switched to RingCentral and gained a dependable, easy-to-manage phone and conferencing solution with self-service settings, call forwarding, on-demand recording and dedicated conference bridges. The transition eliminated dropped calls, improved customer satisfaction and employee confidence, and made it simple to add lines and scale communications without dedicated IT support.

Upland Kapost

Toby Murdock

Co-Founder and CEO