Case Study: John Varvatos achieves 18% phone-system cost reduction and 350+ IT hours saved with RingCentral

John Varvatos - Customer Case Study

John Varvatos Enterprises, a luxury men’s fashion brand with ~270 employees and international offices and stores, was burdened by a fragmented, on‑premise phone system that couldn’t scale. The legacy setup caused dropped calls, long searches for contact information (10–15 minutes/day), heavy helpdesk load, and HR spending more than two hours per hire installing phones.

The company deployed RingCentral’s cloud-based VoIP PBX across the organization in about a month, gaining a centralized directory, mobile routing, and out‑of‑the‑box integrations with Salesforce and Zendesk. Results included an 18% reduction in annual phone costs, more than 350 IT hours saved per year, a 40% drop in phone‑related tickets in year one (to 6% by year three), onboarding time cut to 10 minutes, and a Nucleus‑measured ROI of 148% with payback in roughly 11 months.

John Varvatos