Case Study: Jackson Hewitt Tax Services connects 80 locations and saves $50,000 monthly with RingCentral

Jackson Hewitt Tax Services Connects 80 Locations and Saves $50,000 Monthly by Switching to RingCentral

Jackson Hewitt Tax Services, a leading tax-preparation firm with roughly 82 locations across Texas, Tennessee and Oklahoma (42 storefronts and 40 in Walmart and Sears) and about 450 employees, faced challenges managing seasonal branches and high call volumes ahead of tax season. Installing and maintaining individual PBX systems was costly and impractical—many outlets were temporary, lacked on-site IT staff, and required access to existing store wiring, making telecom management complex and time-consuming.

Switching to RingCentral’s cloud-based phone system provided a fast, centrally managed solution that worked across multiple internet providers and eliminated separate phone lines. The platform’s included features (conferencing, faxing, call forwarding, and a mobile app) enabled remote administration of greetings and voicemail, consolidated billing, and is expected to save the franchise about $50,000 per month while improving functionality and call handling.

Jackson Hewitt

Jim Springfield

CEO, Owner