Case Study: Griffith Financial Services achieves 20% revenue growth with RingCentral AI Receptionist

Jackson Hewitt boosts revenue by 20% with RingCentral

Jackson Hewitt, a financial services firm, faced challenges with overwhelming inbound inquiries that disrupted workflows. Their infrastructure relied on inefficient manual workarounds, including executives answering routine calls on personal devices, which led to interruptions and long service wait times for clients. To address this, they turned to RingCentral.

RingCentral implemented its AI Receptionist (AIR) and RingEX products to automate scheduling and FAQ resolution. This solution modernized the client experience and united the firm's dispersed locations on a single platform. The results were significant, including a 20% increase in total revenue and 40% of time saved by utilizing RingCentral's digital communication tools.

Jackson Hewitt