Case Study: Iron Workers International cuts tech costs and improves member support with RingCentral AI Receptionist

Iron Workers International saves 30% on tech costs with RingCentral

Iron Workers International, a union representing structural steel workers, faced significant communication challenges due to a fragile on-premise PBX system. Their old infrastructure, housed in a high-security zone, suffered frequent outages and prevented staff from accessing the office during lockdowns, leading to missed member calls. They partnered with RingCentral to modernize their systems and improve member support.

RingCentral implemented its AI-first cloud platform, including the AI Receptionist (AIR) and RingEX. The solution automated 60% of routine member calls and enabled a fully remote workforce. This resulted in a 30% reduction in tech costs, a 38% decrease in call handle time, and the ability to recapture revenue by renting out unused office space. RingCentral provided a reliable and cost-effective communication system.