Case Study: Interwest Consulting Group achieves $48,000 annual savings and unified remote communications with RingCentral

Interwest Consulting Group Connects Remote Staff Easily and Efficiently with RingCentral

Interwest Consulting Group, a 230‑employee firm providing municipal engineering, IT and planning services across nine locations in California, Colorado and Nevada, struggled with disconnected communications: three different PBX systems, problematic voicemail access, remote staff relying on cell phones, and slow, costly maintenance that tied up a small IT team.

By moving to RingCentral’s cloud phone system, Interwest unified call routing, enabled mobile app access and device-based faxing, and centralized administration. The change eliminated analog fax lines and third‑party conferencing, freed IT to focus on other projects, and delivered roughly $48,000 in annual savings while improving flexibility and customer responsiveness.

Interwest Consulting Group

Mohammad Ahmed

IT Manager