Case Study: Michael Hill achieves unified cloud communications and cost savings with RingCentral

International Jewelry Retailer Finds Communications Gold with the RingCentral Unified Cloud Solution

Michael Hill is a global jewelry retailer founded in 1979 and headquartered in Brisbane, Australia, with more than 2,600 employees and hundreds of stores across Australia, New Zealand, Canada, and the U.S. The company struggled with fragmented legacy phone systems that lacked centralization and reporting, leaving managers without visibility into call patterns, hampering staffing forecasts, creating costly call-center operations, and making troubleshooting and maintenance inefficient.

Michael Hill implemented RingCentral’s unified cloud communications — consolidating voice, messaging, video, presence, and reporting into a single platform with centralized call routing, recording, analytics, and a single-number reach. Replacing disparate PBXs standardized processes, improved rostering and workforce management, reduced maintenance and call-center costs, and provided real-time reporting that boosted productivity, customer consistency, and the speed of rolling out new services.

Michael Hill

Ricardo Rampersad

Infrastructure and Cloud Systems Engineer