Case Study: Interim HealthCare improves patient services and cuts operating costs with RingCentral

Interim HealthCare - Customer Case Study

Interim HealthCare of Spokane, a home-health provider serving the Pacific Northwest, was hampered by an outdated, fragmented phone system that lacked multi-location integration, mobile support, and efficient call transfers. The result was handwritten messages, lost or delayed patient information, poorer caller experiences, missed revenue opportunities, recruiting friction, and increased HIPAA exposure.

Adopting RingCentral’s cloud communications platform unified all locations on a single system with direct business numbers, mobile call routing, and integrated collaboration tools. This delivered faster, more accurate patient onboarding, fewer missed calls and compliance risks, improved recruiting responsiveness, and lower operating costs through virtual meetings and streamlined workflows.

Interim HealthCare

Claire Olson

Chief Financial Officer