Case Study: Integral Recruiting Services automates 93% of calls with RingCentral AI Receptionist

Integral Recruiting Services automates 93% of calls with RingCentral

Integral Recruiting Services, a remote-first staffing firm, faced operational hurdles due to outdated phone hardware and a flood of spam calls that disrupted recruiters. Their legacy system caused manual bottlenecks and a lack of performance data. To address this, they turned to RingCentral for an AI-first communication strategy.

By implementing RingCentral's AI Receptionist (AIR) and AI Virtual Assistant (AVA), the company automated 93% of incoming calls, saving the team 12 hours monthly. AIR cut call transfer times by 50%, while AVA helped draft candidate letters 67% faster. RingCentral's solution provided significant time savings and streamlined their recruitment workflow, allowing leadership to focus on strategic growth.

Integral Recruiting Services