Case Study: Insureon achieves higher conversion rates with RingCentral

Insureon Sees a Major Sales Boost After Building an Integrated Communications Solution with the RingCentral Open API Platform

Insureon, an online insurance platform for startups and small businesses, needed a way to connect multiple systems and scale its telesales team with consistent best practices. The company wanted to build a machine-learning engine that could analyze calls in real time and help reps improve during customer conversations, using RingCentral Office and the RingCentral Open API Platform.

RingCentral enabled Insureon to build that integrated communications solution by connecting its voice and machine-learning tools through RingCentral’s APIs. The result was better call quality, real-time coaching, higher conversion rates, improved call-answer rates, and call abandonment rates that dropped by as much as 19%, giving Insureon a clear competitive advantage.

Insureon

Doug Altschul

Vice President of Customer Experience