Case Study: Insureon achieves reliable, mobile communications with RingCentral

Insureon Chooses RingCentral Cloud Communications Solution for Reliability and Mobility

Insureon, a Chicago‑based online small‑business insurance agency with about 200 employees and offices in Chicago, Dallas, and Denver, was hampered by an unreliable on‑premise PBX that couldn't handle surges in inbound calls, suffered frequent outages and poor call quality, and was difficult to maintain. After a major partner increased call volume dramatically, the IT team decided to move to a cloud solution for greater reliability and simpler upkeep.

Insureon deployed RingCentral’s cloud communications platform and was up and running in seven days. The solution unified desk and mobile communications, preserved business identities via a mobile app (including business SMS), enabled company‑wide call logging and recording for quality control, and allowed quick rerouting of calls during local outages—delivering improved call reliability, mobility, and operational visibility.

Insureon

Phil Bennett

Vice President of Customer Experience