Case Study: Horton Insurance Services achieves 40% growth and major cost savings with RingCentral

Insurance Broker Bill Horton Speeds Up Growth With RingCentral

Horton Insurance Services is a small brokerage founded by Bill Horton after he left a national firm that wasn’t interested in his niche race‑car insurance customers. Launching his own agency meant finding an affordable, scalable communications solution—traditional PBX systems were expensive and impractical for his growing, lean operation.

Bill started with RingCentral Fax and then adopted RingCentral Office for phone service, saving thousands compared with conventional systems while gaining features like unlimited calling, robust reporting, and call/fax forwarding to his cell. The platform scaled with his needs—he’s added staff and says his business has grown 40% since signing up, crediting RingCentral as a major driver of that growth.

Horton Insurance Services

Bill Horton

Broker