Case Study: ChenMed achieves improved patient care and engagement with RingCentral Enterprise Cloud Communications

Innovative Primary Care Provider ChenMed Deploys RingCentral Enterprise Cloud Communications Solutions to Deliver Excellent Patient Care Services

ChenMed, a physician-led, full-risk primary care provider focused on seniors, needed to modernize and scale patient communications while maintaining strict HIPAA security across a growing network of clinics. After upgrading from its previous provider, ChenMed sought a seamless cloud communications platform to unify clinical and help‑desk workflows across 41 locations.

ChenMed deployed RingCentral Office (1,900 seats) and expanded to 300+ RingCentral Contact Center agents with support from RingCentral Professional Services and CloudConnect, completed in six weeks. Using integrated contact center features, fax capabilities, and open APIs to automate workflows and link faxes to patient records, ChenMed achieved faster implementation, improved patient engagement and call handling, and secure, efficient operations that support its patient‑centric growth.

ChenMed

Hernando Celada

Chief Information & Asset Officer