Case Study: UtiliQuest achieves 30% phone cost savings and simplified communications with RingCentral

In Search of Simplicity, Utiliquest’s California Office Adopts RingCentral

UtiliQuest, which provides underground utility-location services for major energy and telecom companies, needed to replace the aging, unserviceable PBX at its Monterey Park, California office. The existing system failed sporadically and traditional PBX replacement would have required costly wiring and $500-per-phone hardware, so IT support engineer Emil Gasparian sought a more affordable, reliable solution to support their ticket-driven field operations.

They implemented RingCentral, gaining clear VoIP calls, desk-based conferencing, online faxing, and simple web-based administration without expensive technicians. The switch simplified communications for on-call technicians, lowered complexity, and reduced the office phone bill by more than 30% while locking in a predictable low rate.

Utiliquest

Emil Gasparian

IT Support Engineer