Case Study: ICON Eyecare improves patient care and scalability with RingCentral

ICON Eyecare improves patient care and scales to 300 employees with RingCentral

ICON Eyecare, a fast-growing ophthalmology practice, faced challenges with a previous VoIP system as it scaled from 100 to 300 employees. The company needed a scalable, HIPAA-compliant communications platform to support its expanding network of patient care centers. ICON chose RingCentral for its integrated suite, including RingEX for telephony and RingCentral Video for team collaboration.

The RingCentral solution provided a full-featured platform that replaced ICON's existing chat program. Teams, particularly the Patient Care team, used RingCentral Video for streamlined collaboration on patient scheduling and insurance, improving information management and patient service. The implementation supported the company's rapid growth and saved costs by consolidating tools, with staff reporting significant time savings and more efficient communication.

ICON Eyecare