Case Study: Waitrose & Partners improves customer service with RingCentral cloud phone solutions

How UK Consumers’ “Favourite Supermarket” Is Making its Customer Service Even Better

Waitrose & Partners, the UK supermarket chain, wanted to improve customer service and store operations while giving every Partner easier access to telephony. The company had already consolidated many shop-floor tasks onto one handheld device, but staff still carried separate phones or searched for landlines to make calls, creating inefficiency and slowing communication. Waitrose & Partners chose RingCentral to provide a more agile cloud phone system.

RingCentral implemented a cloud phone app on Partners’ handsets, helping unify communication across stores and enabling faster connections between customers, in-store staff, and colleagues calling from other locations. The result was smoother, more efficient operations and improved store-to-store communication, supporting better customer service across Waitrose & Partners’ hundreds of stores.

Waitrose & Partners

Sandra Stigwood

Senior Network Infrastructure Manager