Case Study: Howard Kennedy achieves more agile business communications with RingCentral

How This Top UK Law Firm Is Using RingCentral and Direct Routing into Microsoft Teams to Consolidate their Business Communications

Howard Kennedy, a long-established UK law firm, needed a more agile communications setup than its in-house PBX, desk phones, and landlines could provide. Even after adding softphones, the firm still faced mobility issues, manual call forwarding, voicemail hassles, and the risk of staff exposing personal mobile numbers.

RingCentral, integrated with Microsoft Teams via Direct Routing, replaced the legacy setup with a cloud communications solution that consolidated business calling and improved flexibility for remote and mobile work. As a result, Howard Kennedy streamlined communications across the firm and reduced the operational friction caused by its older telephony system.

Howard Kennedy

Jonathan Freedman

Chief Information Security & Technology Officer