Case Study: Fidelity Resales achieves 50% telecom cost savings with RingCentral

How This Top Timeshare Broker Cut its Telecom Costs by 50% with RingCentral

Fidelity Resales is a Florida–based, A+ BBB–rated timeshare resale broker (35 employees) and the preferred broker for Wyndham and Disney Vacation Club. Rapidly growing call volumes exposed limitations in their legacy phone systems — out-of-support PBX equipment that lacked automated call logging, CRM integration and mobility — creating compliance and productivity challenges for agents and managers.

Fidelity migrated to RingCentral’s unified cloud communications to add call recording/logging, an IVR menu, Salesforce integration, built‑in video conferencing and SMS from business numbers. The solution improved agent visibility and follow‑up tracking, raised text response rates by 61%, supported remote work and training, and cut the company’s telecommunications costs by about 50%.

Fidelity Resales

Ryan Pittman

Vice President of Marketing