Case Study: Brookstone Windows & Doors achieves 99% faster call reviews with RingCentral

How this Ontario-based home renovation company uses RingSense to analyze 100% of customer call recordings, reduce average handle time by 5-8%, and enable data-driven coaching that has supported expansion from 6 to 11 markets across Ontario

Brookstone Windows & Doors struggled with a basic phone system that provided no visibility into agent performance or the customer journey, making it hard to coach employees and build customer trust. To solve this, they turned to RingCentral, using RingEX and AI Conversation Expert (ACE) to gain better insight into customer interactions.

With RingCentral, Brookstone Windows & Doors moved from manual spot-checks to full oversight of every call, enabling data-driven coaching at scale. The result has been a 99% faster call review process, stronger support for expansion across Ontario, and plans to quadruple their agent headcount to keep up with growing demand.

Brookstone Windows & Doors

Michelle Geddes

Contact Center Manager