Case Study: GTX Global achieves scalable, efficient customer service with RingCentral Engage Voice

How This Leading Internet-of-Things Company Revamped its Own Customer Service Operation—with Help from RingCentral Engage Voice

GTX Global (Techno‑X Group) is a fast‑growing IoT innovator that builds products like Vosker and SPYPOINT and serves customers in 45+ countries. As the business expanded, outsourced call centers struggled with highly technical inquiries and GTX’s seasonal staffing needs—requiring the ability to scale from about 150 to 300 agents—made traditional, rigid call‑center pricing and performance insufficient.

GTX brought customer service in‑house and implemented RingCentral Engage Voice, a cloud CCaaS with flexible, usage‑based licensing and Salesforce integration. The solution delivers caller context to agents before they answer, enabling faster, more personalized resolutions, easier seasonal scaling, and improved agent satisfaction—resulting in a more efficient, higher‑quality customer support operation.

GTX Global

Jean-François Boyer

VP of Corporate Development and M&A