Case Study: Dry Dock Marine Center achieves uninterrupted operations and remote customer service with RingCentral

How this boating business is staying afloat through the pandemic

Dry Dock Marine Center, one of Indiana’s largest authorized boating dealers and a key supplier to hundreds of mom‑and‑pop retailers, faced two big challenges: a neighborhood phone outage just before the busy July 4th weekend and then the COVID‑19 shutdown that forced staff to work from home. Losing phone access would have made the business—and the many shops that rely on it—inaccessible at a critical time.

They switched rapidly to RingCentral’s cloud phone solution, forwarding calls to employees’ cell phones within an hour and using RingCentral’s desktop and mobile apps for calls and business texting. The result: uninterrupted customer service, staff kept employed while remote, and continued support for partner retailers across the region.

Dry Dock Marine Center

Cory Archbold

General Manager