Case Study: Vyaire Medical achieves seamless global remote-work transition during the pandemic with RingCentral

How the World’s Top Respiratory Device Maker Is Helping to Fight the Global Pandemic—with an Assist from RingCentral

Vyaire Medical, a global respiratory-device maker founded in 2016 with about 5,000 employees and a portfolio of more than 27,000 products, suddenly faced soaring demand when COVID-19 struck. At the same time the newly independent company needed to replace a problematic on‑premises phone system (poor call quality, dropped calls, and limited global reach) and rapidly move a widely distributed workforce to remote work during lockdowns.

Vyaire implemented RingCentral’s cloud unified‑communications platform (phone, conferencing, and Contact Center), which allowed a fast, full‑cloud migration and provided intuitive softphone and video‑meeting capabilities. The result was a smooth global transition to remote work, uninterrupted customer support and medical‑device training webinars, and continued operational effectiveness during the pandemic.

Vyaire Medical

Alexander Roth

Lead Engineer for Global Telecom