Case Study: The Big Issue achieves reliable remote communications and business continuity with RingCentral

How the UK’s Leading Social Enterprise Continued its Vital Mission During the Lockdown

The Big Issue, a UK social enterprise and nonprofit, was struggling with a legacy on-prem phone system that was increasingly unreliable and hard to manage. Power cuts could knock out service across multiple offices, and the desktop and mobile apps eventually failed, leaving staff with limited phone access and creating major headaches for the technical team.

RingCentral provided a cloud communications solution to replace the vulnerable legacy system and keep The Big Issue connected across locations. The move helped the organization maintain operations during lockdown, support staff working from home, and continue its social mission without interruption, with improved resilience compared with the old power-dependent setup.

The Big Issue

Clive Ellis

Group Finance Director