Case Study: The San Diego Symphony achieves a 95% reduction in box office hold times with RingCentral

How the San Diego Symphony uses RingCX to deliver outstanding caller experiences to hundreds of thousands of patrons each year, achieving a 95% decrease in hold time for box office agents

The San Diego Symphony, one of California’s leading cultural institutions, needed to replace a legacy phone system that was hard to manage, lacked call-quality visibility, and struggled to support two locations and fluctuating box-office demand. With RingCentral, including RingEX and RingCX, the organization aimed to unify communications and improve the caller experience for patrons.

RingCentral implemented a smoother, more flexible communications setup that connected the Symphony’s locations and supported box-office workflows. The result was a 95% decrease in hold time for box office agents, along with lower telecom costs and a much better phone experience for hundreds of thousands of patrons each year.

The San Diego Symphony

Sean Kennedy

IT Director