Case Study: Higginbotham achieves 50% telecom cost reduction and faster support with RingCentral

How One of the Country’s Largest Insurance Brokers Is Cutting its Telecom Costs in Half with RingCentral

Higginbotham is a Fort Worth–based insurance brokerage founded in 1948 with about 1,600 employees and a long history of growth through acquisitions. Those acquisitions left the company with disparate phone systems, inconsistent user experiences, frequent vendor billing issues, and rising telephony support costs that slowed operations and made IT management difficult.

By deploying RingCentral’s unified cloud platform for voice, SMS, chat, and digital fax, Higginbotham centralized communications, onboarded acquired offices quickly, and gave employees mobile control over call routing and texting with clients. The rollout enabled mission-specific setups (like call queues for client renewals), cut telecom costs by roughly 50%, and reduced most support requests from days to about 30 minutes.

Higginbotham

Arthur Eastes

Director of Information Technology