Case Study: University Radiology achieves near‑100% fax uptime and HIPAA‑secure, streamlined workflows with RingCentral

How one of New Jersey’s Largest Private Radiology Practices Improved Workflows and Cut Costs with the RingClone Fax Integration for RingCentral

University Radiology, one of the largest private radiology practices in the U.S. (based in East Brunswick, NJ, with about 1,000 employees and 150 board-certified MDs across 23 imaging centers and nine hospitals), was overwhelmed by legacy fax operations—handling roughly 2,000 faxes a day via onsite machines and analog lines. That manual, fragile process tied up staff time, created redundancy and reliability issues, and posed HIPAA-compliance risks.

By deploying the RingCentral–RingClone digital fax integration, University Radiology automated fax intake, mapped documents directly to the correct server folders, and gained real-time system monitoring and customization. The result: near-100% fax uptime, faster processing, stronger HIPAA-compliant security with signed BAAs, reduced staff effort and costs, and improved service to physician partners and patients.

University of Radiology

Hank Loch

Telecommunications and Network Systems Engineer