Case Study: MedPro Healthcare Staffing achieves massive productivity gains and global calling reliability with RingCentral

How one of America’s largest staffing firms unlocked enormous productivity by integrating RingCentral and Salesforce

MedPro Healthcare Staffing, founded in 1983 and headquartered in Sunrise, FL, places nurses and allied health professionals nationwide and operates offices including the Philippines. The company struggled with an unreliable cloud phone system—especially for international calls—and lost recruiter time to manual dialing and slow vendor support, creating inefficiencies across its 50+ recruiter team.

By migrating to RingCentral MVP and integrating it with Salesforce, MedPro unified global telephony, enabled click-to-dial from candidate profiles, and adopted RingCentral Video for interviews and meetings. The change delivered more reliable international calling, large time savings, stronger recruiter–candidate rapport, and measurable productivity gains across the business.

MedPro Healthcare Staffing

Fred Jeffrey

Chief Information Officer