Case Study: Vituity achieves a 42% reduction in hospital readmissions with RingCentral cloud communications

How One Innovative Physician Practice Found Yet Another Way to Improve Patient Care

Vituity, a physician-owned acute care partnership with more than 4,200 clinicians serving 400+ hospitals across 14 states, faced major communications problems. Its legacy phone system required clinicians to be at desk phones, forced IT to maintain a costly data center, produced unreliable call quality, and contributed to underused office space (about 60% vacant), creating accessibility and compliance challenges.

Vituity implemented RingCentral’s cloud communications so clinicians could use their work numbers from any device without exposing personal phones, and created a team of care navigators to follow patients for 90 days after discharge. The solution improved accessibility and security, reduced hospital readmission risk by over 42%, raised patient satisfaction, earned CMS incentives, and eliminated the need for on‑premises phone infrastructure.

Vituity

Amith Nair

Chief Information Officer