Case Study: Echo Global Logistics achieves smarter workflows and a better customer experience with RingCentral

How Echo Global Logistics uses RingCentral to take their client experience to the next level. With the help of RingCentral AI Conversation Expert and AI Quality Management, they’ve unlocked smarter, more efficient workflows at scale

Echo Global Logistics, a transportation and logistics company, was limited by a legacy phone system that made it harder to scale, improve visibility, and deliver a consistent customer experience. To support growth and innovation, Echo turned to RingCentral, using RingEX for day-to-day communications and RingCX for its service desk, 24/7 dispatch line, and finance team, along with Salesforce integration and AI capabilities.

RingCentral helped Echo create a unified view of conversations across channels, streamline workflows, and improve responsiveness through click-to-call, call logging, and integrations with both Salesforce and its Transportation Management System. With RingCentral AI Conversation Expert and AI Quality Management, Echo also unlocked smarter, more efficient workflows at scale, helping improve compliance, route planning, and service consistency for its network of 35,000 shippers and 50,000 carriers.

Echo Global Logistics

Zach Jecklin

Chief Information Officer