Case Study: The Credit Counselling Society continues serving clients during COVID-19 lockdowns with RingCentral

How Cloud Communications Helped this Credit Counselling Non-profit Continue Serving Clients During the Lockdowns

Credit Counselling Society (CCS) is a Canadian non‑profit founded in 1996 that helps roughly 60,000 people a year with debt counselling, debt management, and financial education. Faced with an aging on‑prem phone system—300 servers to support 120 staff, 8‑year‑old handsets, buried administrative menus, costly third‑party fixes, and a single‑office routing design that could (and did) knock out phone service nationwide—CCS risked major service disruptions, a problem made urgent by the COVID‑19 lockdowns.

Migrating to RingCentral’s cloud communications gave CCS device‑agnostic calling, built‑in video conferencing and team messaging, and API access for future CRM integration, removing the single‑point‑of‑failure at headquarters and simplifying administration. When lockdowns began, the company enabled 100% remote work in about half a day, kept its call center and educational webinars running, and maintained client services throughout the pandemic while reducing technical overhead.

The Credit Counselling Society

Kevin Chow

Director of IT