Case Study: SALUD achieves operational continuity and improved customer care during COVID with RingCentral

How a Trusted Health-Products Maker Used Cloud Communications to Overcome Enormous Obstacles During COVID

SALUD is a New York–based maker of natural health products (founded 1991) with an 18‑person, globally distributed team that sells via eCommerce and a former Broadway storefront. When COVID forced the store to close and employees to quarantine, the company faced urgent challenges keeping shipping, customer service, supplier communication, and clinician consultations running from remote locations.

SALUD adopted RingCentral for video consultations, team meetings, and phone support, while IT partner Konnectryx consolidated eCommerce, shipping, and customer data into Salesforce with RingCentral integration and training. The changes kept customer service and virtual wellness sessions running, improved operational visibility and call‑handling metrics, reduced manual work and costs, and helped the company emerge stronger while continuing community support.

SALUD

Sarah Pérez Jarrett

Chief Executive Officer