Case Study: Texas Christian University achieves staff mobility, enhanced student communications, and improved campus safety with RingCentral

How a Top-Ranked University Uses RingCentral to Enable Staff Mobility, Enhance Student Communications, and Improve Campus Safety

Texas Christian University (TCU), a top‑ranked private university in Fort Worth, faced limitations from a decades‑old on‑premises phone system that hampered staff mobility, remote work, student communications, and contact‑center operations. The PBX forced blind call forwarding to personal phones, exposed personal numbers, and made it difficult to manage three distinct contact centers and campus safety workflows—problems that became critical as the university prepared for COVID‑19 lockdowns.

TCU migrated to RingCentral’s cloud communications and Contact Center, enabling staff to make and receive calls and SMS from their work numbers on any device, centralizing contact‑center management, and easily scaling help‑desk capacity from about five to 30–40 agents during the pandemic. Integrated SMS reduced third‑party costs and improved faculty‑student outreach, while a GenAlert integration with Genesis Systems improved 911 location and campus safety—resulting in greater accessibility, better reporting and support metrics, and a more secure, remote‑ready campus.

Texas Christian University

Travis Cook

Executive Director of Telecommunications