Case Study: Massage Envy achieves unified, efficient team communication with RingCentral

How a Massage Envy Franchise with Multiple Locations Now Communicates More Easily Than Ever Thanks to the RingCentral App

Massage Envy’s Jacksonville franchise — part of the nationwide wellness chain — operates multiple locations with 100+ employees. Communication had become fragmented: staff used a mix of email, texts and calls across sites, so important messages were missed and team cohesion suffered.

The franchise implemented the RingCentral app to create a unified, mobile-accessible workspace with targeted team channels (e.g., Therapists, Front Desk, Management). That change streamlined announcements, shift coverage and manager communications, improved coordination between locations, boosted morale and made internal communication noticeably more efficient.

Massage Envy

Danielle Badger

Sales Manager